Shipping Policy
Free Shipping on most orders over $75.
If your order is over $75 and ships via UPS, there is no shipping charge. If your order is under $75 and ships UPS, we charge a flat rate of $9.95.
Products that cannot ship via UPS such as fire files, furniture and oversized items (chair mats, for instance), do not qualify for free shipping. They will ship via common carrier/freight.
Questions? Email us!
All Freight (non UPS) orders are charged the following:
$67.99 for the first freight item, $19.99 for each additional freight item. These are “dock to dock” shipments which does not include inside delivery, a lift gate (if needed) or additional services such as set up. When ordering freight items please let us know you do not have a dock or will need any of those additional services and we will contact you for additional information and will quote a price. Contact us at cs@officepenny.com
The time to allow for delivery can be seen on a product page but a good guideline is between 2-7 days (with exceptions based on the manufacturer). If there is a concern over delivery time please contact us before ordering to be sure we can meet your expectations.
Where do we ship or not ship to?
Officepenny.com ships to the 48 contiguous United States. We do not ship to Hawaii, Alaska, Puerto Rico, APO/FPO addresses, or P.O. Boxes. You can use our international shipping partner for these shipments – click “Ship Worldwide” at the top of this page for further information.
To be sure of your shipping charges simply enter your order into your cart and shipping charges will be shown on your Cart page.
When will my order arrive?
In most cases Office Supplies and Promotional Products orders will be received within 24-72 hours.
Some products ship direct from the manufacturer and will take additional time. Shipping direct from the manufacturer is how we’re able to offer the discount prices we do. Some of those include:
Avery
Acco Brands
Universal
Balt
Bretford
Boardwalk
Clorox
Dell
Fellowes
FireKing
GBC
Global
HSM
Hewlett-Packard
HON
Iceberg
Latham Time Clocks
Martin Yale
Nightingale
Pyramid
Quartet
Safco
Sentry
Screenflex
Rubbermaid
Zep
Each of these manufacturers have their own shipping times but in most cases they ship within 3-5 days of receipt of the order subject to stock availability. Please check the product page for shipping time on individual products.
How do we ship our orders?
When you see a UPS logo on a product page you’ll know it’s shipping via United Parcel Service. All others ship via common carrier.
Delivery Details
Orders placed before 2:00 pm (your local time zone), Monday through Friday, paid with credit card without complications are normally shipped the same day via UPS. Utilizing our national distribution network, orders ship from the distribution centers nearest the shipping address. Most customers will receive their UPS shipments the following week day. Because of stock issues, on occasion an order will need to be shipped from a warehouse other than the one closest to you. This can cause a delay in delivery by a few days.
This does not affect when it is shipped, just that it may take a few more days to get to you.
Payment complications can include: different shipping and billing addresses, billing information inconsistent with what’s on the credit card record, and orders that can’t be verified by phone.
Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed and shipped on the next business day.
Please note, overnight delivery is not guaranteed, is not available in all areas, and may be delayed due to inclement weather, stock availability or products unable to be shipped via UPS.
Common Carrier Deliveries to Business Addresses:
Common Carrier deliveries are dock to dock only and do not include lift gate and inside delivery without extra charge (when needed). Drivers will bring your delivery to the rear of the truck but it is your responsibility from that point forward. We can arrange for inside delivery and/or assembly in some areas for an additional charge. If you’d like more information about these services contact us at (855) 997-3669 or via email at cs@officepenny.com. In your email please include the items you are interested in purchasing, by manufacturer part number, quantities, and the situation we’ll be delivering into.
Common Carrier deliveries cannot be scheduled for a specific time. We can request that the delivery company call you before delivery. Someone must be available during normal weekday business hours (generally 8 am to 5 pm) to accept and sign for the delivery as a signature is required.
IMPORTANT NOTICES:
* You MUST note any delivery damage on the delivery ticket or bill of lading. It is best to completely inspect delivered products while the driver is present, before signing for the delivery. If there is severe damage please contact us immediately so we can handle it at that time.
* It is very important that you keep all shipping and packing materials. We cannot accept returns (for replacement or credit) that do not have all original packaging.
Common Carrier Deliveries to Home Addresses:
Inside deliveries via common carrier are not available to residential or home office addresses. Drivers will bring your delivery to the rear of the truck but it is your responsibility from that point forward. We can arrange for inside delivery and/or assembly in some areas for an additional charge. If you’d like more information about these services contact us at (855) 997-3669 or via email at cs@officepenny.com. In your email please include the items you are interested in purchasing, by manufacturer part number, quantities, and the situation we’ll be delivering into.
Common Carrier deliveries cannot be scheduled for a specific time. We can request that the delivery company call you before delivery. Someone must be available during normal weekday business hours (generally 8 am to 5 pm) to accept and sign for the delivery as a signature is required.
IMPORTANT NOTICES:
* You MUST note any delivery damage on the delivery ticket or bill of lading. It is best to completely inspect delivered products while the driver is present, before signing for the delivery. If there is severe damage please contact us immediately so we can handle it at that time.
* It is very important that you keep all shipping and packing materials. We cannot accept returns (for replacement or credit) that do not have all original packaging. Home deliveries are not available in some rural areas of the United States. If this is the case with your order we will contact you.
